Shipping policy
Shipping policy
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. We make every effort to fulfill orders as quickly as possible. You will receive another notification when your order has shipped containing your tracking number(s)..
Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We ship worldwide using various delivery services (USPS,DHL, UPS).
Delivery delays can occasionally occur. Please double check your billing and shipping address when placing an order as we are unable to reroute packages.
Local Delivery
Free local delivery is available for orders over $100 within 20 miles. For orders under $100, we charge $10 for local delivery.
Deliveries are made from 10 am to 7 pm, Monday to Saturday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
Local Pickup
You can skip the shipping fees with free local pickup in San Antonio, Texas 78249. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.
Local pickup hours are 10 am to 5 pm from Monday to Friday. Please have your order confirmation email with you when you come.
International Shipping
We offer international shipping. Shipping charges for your order will be calculated and displayed at checkout.
Duties and Taxes
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Urpi Latin American Art is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at urpilatin@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at urpilatin@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at urpilatin@gmail.com.